Effective date
25 March 2026
Last updated
25 March 2026
Applies to
pionedge.com
00 – Overview
Pionedge collects only what’s necessary to respond to your inquiries and improve the website. We do not sell your data. We do not share it with third parties for advertising. You can request deletion of your data at any time.
This Privacy Policy explains how Pionedge (“we”, “us”, “our”) collects, uses, and protects information when you visit pionedge.com or contact us through our website. It is written in plain language because we believe you deserve to understand exactly what happens with your information.
01 – Who We Are
Pionedge is an IT service and consulting company based in Indonesia. We provide branding, UI/UX design, web and mobile development, game development, and IT consulting services.
If you have any questions about this policy or how we handle your data, you can reach us at mail@pionedge.com.
02 – What We Collect
When you fill out our contact form, we collect:
We only collect information you actively provide. We do not collect sensitive personal data such as financial information, government identification numbers, or health data.
03 – How We Use It
We use the information you provide solely for the following purposes:
We do not use your data for automated decision-making, profiling, or any form of targeted advertising.
04 – Cookies & Analytics
Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site — which pages are visited most, how long people stay, and where they come from. This data is aggregated and anonymous.
You can disable cookies in your browser settings at any time. Doing so will not affect your ability to use or contact us through the website.
We do not use third-party advertising cookies or sell browsing data to any party.
05 – Sharing Your Data
We do not sell, rent, or trade your personal information. Your data may be shared only in the following limited circumstances:
06 – Data Retention
We retain contact form submissions for as long as necessary to respond to your inquiry and maintain a record of our communications — typically no longer than 2 years from the date of last contact.
If we enter into a service agreement with you, project-related data may be retained for up to 5 years for legal and accounting purposes, in accordance with Indonesian law.
07 – Your Rights
Under Indonesia’s Personal Data Protection Law (UU PDP No. 27/2022), you have the right to:
To exercise any of these rights, email us at mail@pionedge.com. We will respond within 14 business days.
08 – Security
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our website is served over HTTPS, and access to form submissions is restricted to authorized personnel only.
No method of transmission over the internet is 100% secure. If you have concerns about sharing sensitive information, we encourage you to contact us directly by email.
09 – Changes
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically.
Continued use of our website after any changes constitutes your acceptance of the updated policy.
10 – Contact
If you have any questions about this Privacy Policy or how Pionedge handles personal data, please contact us:
